MCB Digital Solutions Ltd - Privacy & Cookie Policy

Policy Statement

MCB Digital Solutions Ltd takes the security and privacy of your personal information seriously. This policy explains how we collect, use and share information submitted through this website, in accordance with our legal and regulatory obligations.

Purpose and our role

MCB Digital Solutions Ltd operates this website and is the data controller for the personal data it collects to manage your enquiry and, where requested, refer you to Elmwood Law Limited in relation to a potential car-finance claim.

We do not provide legal advice, act as your solicitor, or investigate, manage, submit or process your claim. If your details are referred to Elmwood Law Limited, it will separately assess your potential claim, contact you about next steps, provide any legal services and issue its own client-care documents and privacy information.

By submitting your details, you ask us to:

• receive and review your enquiry;
• contact you about your enquiry where required;
• refer you to Elmwood Law Limited for assessment and possible representation in relation to a potential car-finance claim;
• keep records of your enquiry, consent, referral and communications;
• administer, secure and improve this website and our services; and
• send marketing communications where you have consented or we are otherwise lawfully permitted to do so.

We use personal data only where we have a lawful basis. Where consent is required, including for certain electronic marketing communications, we will obtain it and you may withdraw it at any time.

Personal data we collect

We may collect, store and use:

• identity and contact information, such as your name, address, date of birth, telephone number and email address;
• vehicle, lender and car-finance agreement information you provide in connection with an enquiry;
• enquiry, referral, communication and consent records;
• technical and usage data, including IP address, browser type, referral source, pages visited and device information; and
• any other information you choose to provide to us.

We collect data directly from you when you complete a form, contact us by telephone, email or post, request information, or give us feedback. If you do not provide information needed to assess your enquiry or complete a referral, we may be unable to make that referral.

Sharing your data

Where appropriate, we may share your details with Elmwood Law Limited so it can contact you, assess your potential car-finance claim and provide information about its legal services. Elmwood Law Limited is a separate data controller for the information it receives and processes under its own privacy policy.

We may also use carefully selected service providers for website hosting, IT, storage, communications, analytics, fraud prevention and call recording. We may share information with regulators, professional advisers or authorities where legally required.

We use advertising and analytics providers, including Google, Meta, TikTok and Taboola, to measure advertising performance, understand site use, improve campaigns and help prevent fraud or misuse. Those providers may process information collected through cookies, pixels, tags or similar technologies under their own privacy policies.

Marketing

You can opt out of marketing communications at any time by using the unsubscribe link in an email, contacting us through our contact page, or emailing info@mcbdigitalsolutionsltd.co.uk.

We will not share your personal data with another organisation for its own marketing unless we have a lawful basis to do so, including consent where required.

Cookies and tracking technologies

This website may use cookies, pixels, tags and similar technologies to operate the site, remember preferences, measure advertising performance, understand visitor interactions and improve our services. These technologies may collect IP address, device and browser information, pages visited, actions taken, referral source and approximate location.

Where required by law, we ask for consent before placing non-essential cookies. You can manage or withdraw cookie preferences through cookie settings where available, or by adjusting your browser settings. Blocking cookies may affect website functionality.

Further information about controlling cookies is available at allaboutcookies.org.

Retention and international transfers

We retain personal data only for as long as necessary to respond to enquiries, manage referrals, meet legal and regulatory obligations, handle complaints and protect legal rights. We generally retain relevant records for six years after our last meaningful interaction; where no referral or ongoing relationship is established, we generally retain data for 12 months after last contact, unless a longer period is required.

Personal data is primarily processed in the UK. If it is transferred outside the UK or EEA, we will use an adequacy decision, appropriate safeguards or another lawful transfer mechanism as required by data-protection law.

Your rights

Subject to applicable law, you may request access to, correction or deletion of your personal information; restriction of processing; portability of information you provided; or object to processing, including direct marketing. To exercise these rights, use the contact details below.

Complaints

If you have a concern about how we handle your information, email info@mcbdigitalsolutionsltd.co.uk with the subject "Complaint". You may also complain to the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by telephone on 0303 123 1113, or through its online form.

Key Contact Details